Managed Services

Bay Area IT Solutions > Managed Services
Managed Services

Managed Services are a model of IT service delivery where a third-party provider, called a Managed Service Provider (MSP), takes responsibility for a company's IT systems and operations—either fully or partially. This allows businesses to focus on their core activities while offloading the complexity and risk of IT management to experts.

 

📘 What Are Managed Services?

Managed Services involve proactive monitoring, maintenance, and support for IT infrastructure and end-user systems. Rather than waiting for things to break (the old “break/fix” model), MSPs prevent problems before they occur and ensure systems run optimally 24/7.

  • 24/7 monitoring of servers, workstations, and network devices

  • Alerting, diagnostics, and automated fixes

  • Remote and on-site support for user issues

  • Tier 1–3 support models

  • Endpoint protection, firewalls, phishing protection

  • Incident response and compliance reporting

Regular backups, off-site/cloud storage, and recovery plans

Email hosting (e.g., Microsoft 365), cloud file storage, virtual desktops

Ensuring all devices and systems are up to date and secure

Configuration and monitoring of switches, routers, and Wi-Fi

Budgeting, IT roadmaps, audits, and technology alignment with business goals

About Us

Why Businesses Choose Managed Services

BenefitDetails
Predictable CostsMonthly billing helps control IT expenses
24/7 SupportEnsures uptime, even after hours
Access to ExpertiseNo need to hire in-house experts for every tech area
Focus on Core BusinessReduces time spent managing IT internally
Stronger SecurityRegular updates, monitoring, and compliance support
ScalabilityServices can grow with the business without hiring delays
PLANS

We offer 3 Managed Services Plans with different service offerings depending on your needs

Basic

$ 85
00
/User/Month
  • Remote Support
  • Connectivity Support
  • Unlimited Tickets
  • Standard Response Time
  • Webroot Endpoint Protection
  • OS Patching

Complete

$ 120
00
/User/Month
  • Microsoft 365 / Office
  • Office365 Support
  • Remote Support
  • Ticket Vendor Escalations
  • 24/7 Emergency Support
  • Connectivity Support
  • Unlimited Tickets
  • Standard Response Time
  • SentinelOne Protection
  • Printer Support
  • Server Level Backups and Restores
  • Workstation Level Backups and Restores
  • Firewall Systems
  • Network management
  • OS Patching
  • 3rd Party App Patching
  • Access from Anywhere
  • 2 Factor Authentication
  • File Shares
  • Access to OneDrive
  • SharePoint
  • At Rest Encryption
  • System Image Backups
  • System File/Folder Backups
Popular

Response and Resolution Times

  • Specifies how quickly the MSP will:

    • Acknowledge an issue (response time)

    • Fix or provide a workaround (resolution time)

  • Often prioritized by severity:

     
PriorityDescriptionResponseResolution
P1Critical (e.g., system down)30mins2 hours
P2High (major functionality loss)1 hour4 hours
P3Medium (non-urgent)4 hours1 business day
P4Low (general request)1 day3–5 days