“Bronze Level Remote Monitoring and Management” (RMM) typically refers to a basic tier of IT support services offered by Managed Service Providers (MSPs). This level of service generally includes fundamental monitoring and maintenance but may exclude more advanced features like proactive security, patch management, or 24/7 support.
Basic System Monitoring – Tracks uptime, CPU usage, memory utilization, and storage space.
Alerting & Notifications – Sends automated alerts for system issues.
Software & Hardware Inventory – Keeps records of installed software and hardware specifications.
Limited Patch Management – May include basic OS updates but exclude third-party application patches.
Scheduled Maintenance – Routine performance checks and minor optimizations.
Reporting & Analytics – Provides basic reports on system health and performance.
Advanced Security Features (such as endpoint protection, antivirus management, or SOC monitoring).
Comprehensive Patch Management (including third-party applications and critical security patches).
24/7 Monitoring and Support (often limited to business hours).
Automated Remediation (higher tiers may include AI-driven problem resolution).
Backup and Disaster Recovery (often an add-on rather than included in a basic plan)
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