A Gold Level Remote Monitoring and Management (RMM) plan is the highest tier of IT support, offering comprehensive system monitoring, proactive security, and advanced automation. This level is ideal for businesses that require maximum uptime, cybersecurity, and 24/7 support to minimize disruptions and security risks.
If you need the best of the best, Gold Server Care has you covered. Our talented technical teams are ready to investigate and resolve all server and desktop issues, whether they are generated by our RMM alerts or raised by your staff via our ticketing system. You benefit from the Bay Area IT Solutions NOC critical notification and remediation teams, as well as the remote troubleshooting team for your service requests. You can forward any event identities, application messages, windows error messages and other anomalies to Bay Area IT Solutions for best effort troubleshooting and resolution.
Typical Features of a Gold Level RMM Plan
✅ 24/7 System Monitoring & Response – Continuous monitoring of networks, servers, and endpoints with real-time issue detection.
✅ Automated Remediation – AI-driven automated fixes for common IT issues to reduce downtime.
✅ Comprehensive Patch Management – OS and third-party applications receive automatic security updates.
✅ Advanced Cybersecurity & Threat Protection – Managed endpoint detection and response (EDR), antivirus, firewalls, and SOC (Security Operations Center) monitoring.
✅ Fully Managed Backup & Disaster Recovery – Continuous cloud and on-premise backups with rapid restoration in case of failure.
✅ Priority Remote Support & Help Desk – 24/7 IT support with guaranteed response times.
✅ Network Performance Optimization – Active monitoring and optimization of bandwidth, connectivity, and infrastructure.
✅ Compliance & Regulatory Assistance – Ensures compliance with industry standards like HIPAA, GDPR, and ISO.
✅ Strategic IT Consulting & Planning – Ongoing IT strategy sessions to align technology with business goals.
Who Should Choose Gold RMM?
✔ Businesses with mission-critical IT needs that cannot afford downtime.
✔ Companies handling sensitive data (finance, healthcare, legal) that require high security and compliance.
✔ Organizations with remote & hybrid teams needing endpoint security and constant monitoring.
✔ Enterprises looking for IT scalability with proactive technology planning.
Would you like help selecting an RMM provider with Gold-level services? Or are you comparing options for your business?