A Silver Level Remote Monitoring and Management (RMM) plan is a mid-tier IT support service offered by Managed Service Providers (MSPs). It provides more comprehensive monitoring, maintenance, and security than a Bronze plan but may not include full-scale automation, 24/7 support, or advanced cybersecurity solutions that a Gold plan offers.
Typical Features of a Silver Level RMM Plan
Enhanced System Monitoring – Continuous monitoring of servers, workstations, and network devices for performance and security issues.
Automated Alerts & Issue Detection – Improved real-time alerts for potential failures or security threats.
Patch Management – Regular updates for operating systems and third-party applications to reduce vulnerabilities.
Remote Support & Troubleshooting – More responsive remote access for diagnosing and resolving technical issues.
Antivirus & Endpoint Protection – Basic cybersecurity measures, such as managed antivirus and malware protection.
Performance Optimization – Routine system tune-ups to enhance efficiency and prevent downtime.
Backup & Disaster Recovery (Basic) – Some level of backup solutions, though not as robust as higher-tier plans.
Reporting & Compliance – More detailed reporting on system health, security incidents, and performance trends.
Is Silver RMM Right for You?
Ideal for small to mid-sized businesses that need more than basic monitoring but don’t require full enterprise-grade management.
Good for businesses with remote or hybrid workforces needing enhanced endpoint security.
A cost-effective way to reduce downtime and improve system performance while maintaining security.
Who Should Choose Silver Level RMM?
Businesses that need proactive IT management but don’t require full 24/7 support.
Companies wanting stronger security than the Bronze level but without enterprise-grade protection.
Organizations that require patch management and backup monitoring to reduce risks.
IT teams that need extended remote support without the cost of a fully managed IT department.