MSP Telecom Services refer to the outsourced management and support of a company's telecommunication infrastructure, including phones, internet, video conferencing, mobile services, and unified communications, typically on a subscription-based model.
| Service Category | Description |
|---|---|
| VoIP & Hosted PBX | Cloud-based phone systems (e.g., RingCentral, 3CX, Zoom Phone) |
| Unified Communications (UCaaS) | Integration of voice, video, chat, and email into one platform |
| Mobile Device Management (MDM) | Manage smartphones, tablets, SIMs, and usage policies |
| Internet & WAN Management | Provision and monitor broadband, fiber, MPLS, SD-WAN, LTE backup |
| Telecom Expense Management | Track, optimize, and reduce telecom billing and vendor costs |
| Contact Center as a Service (CCaaS) | Cloud-based call center systems for sales or support teams |
| SIP Trunking | Provide SIP lines for on-premise phone systems |
| Collaboration Tools | Manage platforms like Microsoft Teams, Zoom, Webex, Slack |
| Cybersecurity | Secure telecom networks with firewalls, VPNs, and DDoS protection |
| Number Porting & Management | Handle phone number provisioning, porting, and routing |
Telecom MSP Service Bundles May Include:
VoIP phone service with unlimited calling
Internet with SD-WAN failover
UCaaS or CCaaS platform licensing
Mobile phones and data plans
24/7 NOC and help desk support
Firewall and SIP security
Telecom expense auditing